Procedure for resolving disputes over eligibility, modification of services or supports, and termination of services or supports
(1)Every state or local service agency receiving state money pursuant to section 27-10.5-104 or 25.5-10-105 shall adopt a procedure for the resolution of disputes arising between the service agency and any recipient of, or applicant for, services or supports authorized pursuant to section 27-10.5-104 or 25.5-10-105. The procedures must be consistent with rules promulgated by the department pursuant to article 4 of title 24 and must be applicable to the following disputes:
(a)A contested decision that the applicant is not eligible for services or supports;
(b)A contested decision to provide, modify, reduce, or deny services or supports set forth in the individualized plan or individualized family service plan of the person receiving services;
(c)A contested decision to terminate services or supports;
(d)A contested decision that the person receiving services is no longer eligible for services or supports.
(a)Require that all applicants for services and supports and the parents or guardian of a minor, the guardian, or an authorized representative be informed orally and in writing, in their native language, of the dispute resolution procedures at the time of application, at the time the individualized plan is developed, and any time changes in the plan are contemplated;
(b)Require that a service agency keep a written record of all proceedings specified pursuant to this section;
(c)Require that no person receiving services be terminated from such services or supports during the resolution process;
(d)Require that utilizing the dispute resolution procedure shall not prejudice the future provision of appropriate services or supports to individuals; and
(e)Require that the intended action not occur until after reasonable notice has been provided to the person, the parents or guardian of a minor, the guardian, or an authorized representative, along with an opportunity to utilize the resolution process, except in emergency situations, as determined by the department.
(3.5)The resolution process need not conform to the requirements of section 24-4-105, C.R.S., as long as the rules adopted by the department include provisions specifically setting forth procedures, time frames, notice, an opportunity to be heard and to present evidence, and the opportunity for impartial review of the decision in dispute by the executive director or designee, if the resolution process has failed.
(4)and (5)(Deleted by amendment, L. 92, p. 1369, § 9, effective July 1, 1992.)
Section 27-10.5-107 — Procedure for resolving disputes over eligibility, modification of services or supports, and termination of services or supports,
https://leg.colorado.gov/sites/default/files/images/olls/crs2023-title-27.pdf (accessed Oct. 20, 2023).